11. The Health Services Ombudsman may make a memorandum of agreement with any health and social services agency for the purposes of
(1) the application of the complaint examination procedure, within the scope of the functions of the agency;
(2) the communication of his or her conclusions, including reasons, subject to the protection of any nominative information they contain; or
(3) any other activity of a health and social services agency with a view to the improvement of the services provided to the population in the region, the satisfaction of the clientele and the enforcement of their rights.