P-31.1 - Act respecting the Health and Social Services Ombudsman

Section 8 Disposition versions

2024-12-01

8. It is the function of the Health Services Ombudsman to examine any complaint

(0.1)  from any person who disagrees with the conclusions transmitted to the person by the service quality and complaints commissioner pursuant to subparagraph 1 of the first paragraph of section 680 of the Act respecting the governance of the health and social services system (chapter G-1.021), or deemed to have been transmitted to the person under section 681 of that Act, or is dissatisfied with the actions taken as a result of the related recommendations;

(1)  from a user who disagrees with the conclusions transmitted to the user by the local service quality and complaints commissioner pursuant to subparagraph 6 of the second paragraph of section 33 of the Act respecting health services and social services for the Inuit and Naskapi (chapter S-4.2), or deemed to have been transmitted to the user under section 40 of that Act, or is dissatisfied with the actions taken as a result of the related recommendations;

(2)  from any person who disagrees with the conclusions transmitted to the person by the regional service quality and complaints commissioner pursuant to subparagraph 6 of the second paragraph of section 66 of the Act respecting health services and social services for the Inuit and Naskapi, or deemed to have been transmitted to the person under section 72 of that Act, or is dissatisfied with the actions taken as a result of the related recommendations; and

(3)  from any person who disagrees with the conclusions transmitted to the person by Urgences-santé pursuant to the provisions of section 104 of the Act respecting pre-hospital emergency services (chapter S-6.2) or deemed to have been transmitted to the person by Urgences-santé pursuant to the provisions of that section, or who is dissatisfied with the actions taken as a result of the related recommendations.

It is also the function of the Health Services Ombudsman to examine any complaint from the heirs or the legal representatives of a deceased user regarding the services the user received or ought to have received, provided that the complaint was first submitted for examination to, as applicable, a service quality and complaints commissioner, a local service quality and complaints commissioner or a regional service quality and complaints commissioner.

2001, c. 43, s. 8; 2002, c. 69, s. 159; 2005, c. 32, s. 253; 2023, c. 34, s. 1167.

2006-04-01

8. It is the function of the Health Services Ombudsman to examine any complaint

(1)  from a user who disagrees with the conclusions transmitted to the user by the local service quality and complaints commissioner pursuant to subparagraph 6 of the second paragraph of section 33 of the Act respecting health services and social services (chapter S-4.2), or deemed to have been transmitted to the user under section 40 of that Act, or is dissatisfied with the actions taken as a result of the related recommendations;

(2)  from any person who disagrees with the conclusions transmitted to the person by the regional service quality and complaints commissioner pursuant to subparagraph 6 of the second paragraph of section 66 of that Act, or deemed to have been transmitted to the person under section 72 of that Act, or is dissatisfied with the actions taken as a result of the related recommendations; and

(3)  from any person who disagrees with the conclusions transmitted to the person by Corporation d’urgences-santé pursuant to the provisions of section 104 of the Act respecting pre-hospital emergency services (chapter S-6.2) or deemed to have been transmitted to the person by Corporation d’urgences-santé pursuant to the provisions of that section, or who is dissatisfied with the actions taken as a result of the related recommendations.

It is also the function of the Health Services Ombudsman to examine any complaint from the heirs or the legal representatives of a deceased user regarding the services the user received or ought to have received, provided that the complaint was first submitted to the examination process provided for in Division I or Division III of Chapter III of Title II of Part I of the Act respecting health services and social services.

2001, c. 43, s. 8; 2002, c. 69, s. 159; 2005, c. 32, s. 253.

2002-12-19

8. It is the function of the Health Services Ombudsman to examine any complaint

(1)  from a user who disagrees with the conclusions transmitted to the user by the local service quality commissioner pursuant to subparagraph 6 of the second paragraph of section 33 of the Act respecting health services and social services (chapter S-4.2), or deemed to have been transmitted to the user under section 40 of that Act, or is dissatisfied with the actions taken as a result of the related recommendations;

(2)  from any person who disagrees with the conclusions transmitted to the person by the regional service quality commissioner pursuant to subparagraph 6 of the second paragraph of section 66 of that Act, or deemed to have been transmitted to the person under section 72 of that Act, or is dissatisfied with the actions taken as a result of the related recommendations; and

(3)  from any person who disagrees with the conclusions transmitted to the person by Corporation d’urgences-santé pursuant to the provisions of section 104 of the Act respecting pre-hospital emergency services (chapter S-6.2) or deemed to have been transmitted to the person by Corporation d’urgences-santé pursuant to the provisions of that section, or who is dissatisfied with the actions taken as a result of the related recommendations.

It is also the function of the Health Services Ombudsman to examine any complaint from the heirs or the legal representatives of a deceased user regarding the services the user received or ought to have received, provided that the complaint was first submitted to the examination process provided for in Division I or Division III of Chapter III of Title II of Part I of that Act.

2001, c. 43, s. 8; 2002, c. 69, s. 159.

2002-04-01

8. It is the function of the Health Services Ombudsman to examine any complaint

(1)  from a user who disagrees with the conclusions transmitted to the user by the local service quality commissioner pursuant to subparagraph 6 of the second paragraph of section 33 of the Act respecting health services and social services (chapter S-4.2), or deemed to have been transmitted to the user under section 40 of that Act, or is dissatisfied with the actions taken as a result of the related recommendations;

(2)  from any person who disagrees with the conclusions transmitted to the person by the regional service quality commissioner pursuant to subparagraph 6 of the second paragraph of section 66 of that Act, or deemed to have been transmitted to the person under section 72 of that Act, or is dissatisfied with the actions taken as a result of the related recommendations; and

(3)  from any person who disagrees with the conclusions transmitted to the person by Corporation d’urgences-santé de Montréal Métropolitain in accordance with section 61 of that Act, or deemed to have been transmitted to the person under section 72 of that Act, or is dissatisfied with the actions taken as a result of the related recommendations.

It is also the function of the Health Services Ombudsman to examine any complaint from the heirs or the legal representatives of a deceased user regarding the services the user received or ought to have received, provided that the complaint was first submitted to the examination process provided for in Division I or Division III of Chapter III of Title II of Part I of that Act.

2001, c. 43, s. 8.