C-26, r. 197 - Code of ethics of physical therapists and physiotherapy technologists

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37. Unless they have reasonable grounds for doing so, members may not cease or refuse to provide professional services to a client.
The following in particular constitute reasonable grounds:
(1)  a loss of the client’s confidence;
(2)  a personality conflict between the member and the client;
(3)  an inducement by the client to perform acts that he or she knows to be illegal, improper or fraudulent; and
(4)  a conflict of interest or any situation in which their professional independence might be called into question.
O.C. 633-2007, s. 37.