S-4.2 - Act respecting health services and social services

Section 530.91 Disposition versions

2006-01-01

530.91. In addition to what is provided for in sections 34 and 60, the complaint examination procedure enables the user to file a complaint with an institution referred to in section 530.89 concerning the services that have been, should have been or are being provided to the user by or that the user requires from an institution whose head office is situated outside the territory described in the said section.

Where such a complaint is filed, the local commissioner who receives the complaint must transmit it with diligence to the local commissioner of the institution concerned or, as the case may be, the regional commissioner of the agency concerned, who shall then examine the complaint and communicate with the local commissioner of the institution referred to in section 530.89, who shall in turn inform the user with diligence of the action taken following the user’s complaint.

If a complaint concerning an institution situated outside the territory described in section 530.89 is filed directly with the local commissioner of the institution or, as the case may be, the regional commissioner of the agency, the complaint shall be examined by that local or regional commissioner, who shall inform the local commissioner of the institution referred to in section 530.89. Any information relating to the follow-up of the complaint shall be communicated to the local commissioner of the latter institution, who shall communicate the information to the user with diligence.

2000, c. 33, s. 1; 2001, c. 43, s. 65; 2005, c. 32, s. 227.

2002-01-01

530.91. In addition to what is provided for in sections 34 and 60, the complaint examination procedure enables the user to file a complaint with an institution referred to in section 530.89 concerning the services that have been, should have been or are being provided to the user by or that the user requires from an institution whose head office is situated outside the territory described in the said section.

Where such a complaint is filed, the local commissioner who receives the complaint must transmit it with diligence to the local commissioner of the institution concerned or, as the case may be, the regional commissioner of the regional board concerned, who shall then examine the complaint and communicate with the local commissioner of the institution referred to in section 530.89, who shall in turn inform the user with diligence of the action taken following the user’s complaint.

If a complaint concerning an institution situated outside the territory described in section 530.89 is filed directly with the local commissioner of the institution or, as the case may be, the regional commissioner of the regional board, the complaint shall be examined by that local or regional commissioner, who shall inform the local commissioner of the institution referred to in section 530.89. Any information relating to the follow-up of the complaint shall be communicated to the local commissioner of the latter institution, who shall communicate the information to the user with diligence.

2000, c. 33, s. 1; 2001, c. 43, s. 65.

2000-06-16

530.91. In addition to what is provided for in sections 31 and 42, the complaint examination procedure enables the user to file a complaint with an institution referred to in section 530.89 concerning the services that have or should have been provided to the user by an institution whose head office is situated outside the territory described in the said section.

Where such a complaint is filed, the complaints officer responsible for the application of the complaint examination procedure who receives the complaint must transmit it with diligence to the complaints officer responsible for the application of the complaint examination procedure in the institution concerned or, as the case may be, the regional board concerned, who shall then examine the complaint and communicate with the complaints officer of the institution referred to in section 530.89 who shall inform the user with diligence of the action taken following the user’s complaint.

If a complaint concerning an institution situated outside the territory described in section 530.89 is filed directly with the complaints officer responsible for the application of the complaint examination procedure of the institution or, as the case may be, the regional board, the complaint shall be examined by the complaints officer who shall inform the complaints officer responsible for the application of the complaint examination procedure of an institution referred to in section 530.89. Any information relating to the follow-up of the complaint shall be communicated to the complaints officer of the latter institution, who shall communicate the information to the user with diligence.

2000, c. 33, s. 1.