S-4.2 - Act respecting health services and social services

Section 530.5 Disposition versions

2006-04-01

530.5. In addition to what is provided for in section 34, the complaint examination procedure enables the user to file a complaint with an institution referred to in section 530.1 concerning the services that have been, should have been or are being provided to the user by or that the user requires from an institution whose head office is situated outside the territory contemplated by this Part.

Where such a complaint is filed, the local service quality and complaints commissioner who receives the complaint shall transmit it with diligence to the local service quality and complaints commissioner in the institution concerned, who shall then examine the complaint in accordance with the applicable complaint examination procedure and communicate with the local commissioner of the institution referred to in section 530.1 who shall inform the user with diligence of the action taken following his complaint.

In addition, where the local commissioner of the institution whose head office is situated outside the territory to which this Part applies receives a complaint directly from a user whose place of residence is situated in the territory to which this Part applies as regards services that have or should have been provided to the user by that institution, the local commissioner must, after informing the local commissioner of the institution referred to in section 530.1, examine the complaint in accordance with the applicable complaint examination procedure and communicate the results to the local commissioner of the institution referred to in section 530.1, who shall inform the user with dispatch of the action taken in response to the complaint.

1993, c. 58, s. 1; 1998, c. 39, s. 165; 2001, c. 43, s. 56; 2005, c. 32, s. 224.

2002-01-01

530.5. In addition to what is provided for in section 34, the complaint examination procedure enables the user to file a complaint with an institution referred to in section 530.1 concerning the services that have been, should have been or are being provided to the user by or that the user requires from an institution whose head office is situated outside the territory contemplated by this Part.

Where such a complaint is filed, the local service quality commissioner who receives the complaint shall transmit it with diligence to the local service quality commissioner in the institution concerned, who shall then examine the complaint in accordance with the applicable complaint examination procedure and communicate with the local commissioner of the institution referred to in section 530.1 who shall inform the user with diligence of the action taken following his complaint.

In addition, where the local commissioner of the institution whose head office is situated outside the territory to which this Part applies receives a complaint directly from a user whose place of residence is situated in the territory to which this Part applies as regards services that have or should have been provided to the user by that institution, the local commissioner must, after informing the local commissioner of the institution referred to in section 530.1, examine the complaint in accordance with the applicable complaint examination procedure and communicate the results to the local commissioner of the institution referred to in section 530.1, who shall inform the user with dispatch of the action taken in response to the complaint.

1993, c. 58, s. 1; 1998, c. 39, s. 165; 2001, c. 43, s. 56.

1998-06-20

530.5. In addition to what is provided for in section 31, the complaint examination procedure enables the user to file a complaint with an institution referred to in section 530.1 concerning the services that have or should have been provided to him by an institution whose head office is situated outside the territory contemplated by this Part.

Where such a complaint is filed, the complaints officer responsible for the application of the complaint examination procedure who receives the complaint shall transmit it with diligence to the complaints officer in charge of the application of the complaint examination procedure in the institution concerned, who shall then examine the complaint in the manner set out in sections 32 to 41 and communicate with the complaints officer of the institution referred to in section 530.1 who shall inform the user with diligence of the action taken following his complaint.

In addition, where the complaints officer of the institution whose head office is situated outside the territory to which this Part applies receives a complaint directly from a user whose place of residence is situated in the territory to which this Part applies as regards services that have or should have been provided to the user by that institution, the complaints officer must, after informing the complaints officer of the institution referred to in section 530.1, examine the complaint in the manner set out in section 32 to 41 and communicate the results to the complaints officer of the institution referred to in section 530.1, who shall inform the user with dispatch of the action taken in response to the complaint.

1993, c. 58, s. 1; 1998, c. 39, s. 165.

1995-05-01

530.5. In addition to what is provided for in section 31, the complaint examination procedure enables the user to file a complaint with an institution referred to in section 530.1 concerning the services that have or should have been provided to him by an institution whose head office is situated outside the territory contemplated by this Part.

Where such a complaint is filed, the person responsible for the application of the complaint examination procedure who receives the complaint shall transmit it with diligence to the senior management officer in charge of the application of the complaint examination procedure in the institution concerned, who shall then examine the complaint in the manner set out in sections 32 to 41 and communicate with the person responsible who shall inform the user with diligence of the action taken following his complaint.

In addition, where the senior management officer of an institution referred to in the first paragraph receives the complaint directly from a user whose place of residence is situated in the territory contemplated by this Part for services that have or should have been provided to him by the institution, he shall, after informing the person responsible referred to in the second paragraph, examine the complaint in the manner set out in sections 32 to 41 and communicate with that person who shall inform the user with diligence of the action taken following his complaint.

1993, c. 58, s. 1.