19. A person may, if dissatisfied with the services received during his or her search for information from an institution, body or religious congregation, file a complaint with the minister responsible for Indigenous affairs.
When a complaint is filed, the minister must take steps with the institution, body or religious congregation referred to in the complaint to understand and improve practices, particularly by raising awareness about Indigenous realities among the persons concerned.
2021, c. 162021, c. 16, s. 19.