75. Dealers and advisers must inform each complainant, in writing and without delay, that, if dissatisfied with the examination of the complaint or its outcome, the complainant may request that a copy of the complaint record be sent to the Authority.
On the complainant’s request, the dealer or adviser must send a copy of the complaint record to the Authority.
The Authority examines the complaint record and may, if it considers it appropriate and the parties agree, act as a mediator. It may also enter into an agreement for that purpose in accordance with section 33.1 of the Act respecting the regulation of the financial sector (chapter E-6.1).
2008, c. 24, s. 75; 2018, c. 23, s. 811.