28.4. A firm, independent representative or independent partnership that employs a person referred to in subparagraph 3 of the second paragraph of section 10 of the Act respecting the distribution of financial products and services (chapter D-9.2) must:1° determine which tasks the person may carry out;
2° present, in writing, the steps to follow to process a claim;
3° ensure that the supervisor is available for the person in a timely manner.