D-9.2, r. 2 - Regulation respecting firms, independent representatives and independent partnerships

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28.4. A firm, independent representative or independent partnership that employs a person referred to in subparagraph 3 of the second paragraph of section 10 of the Act respecting the distribution of financial products and services (chapter D-9.2) must:
1°  determine which tasks the person may carry out;
2°  present, in writing, the steps to follow to process a claim;
3°  ensure that the supervisor is available for the person in a timely manner.
A.M. 2025-10, s. 3.