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A-8.2, r. 2 - Regulation respecting complaint processing and dispute resolution in the financial sector
FrançaisArticle 5
Versions de la disposition
5. A financial intermediary must adopt a complaint processing and dispute resolution policy that details how the complaints that it receives are processed, including how they are received, assigned, and analyzed and how final responses and offers to resolve them are provided to complainants.
In addition, it must require that the processing of complaints:
1° be conducted in an objective manner and take into account the interests of the complainant; and
2° be kept simple and free of charge for the complainant.
In force: 2025-07-01
5. A financial intermediary must adopt a complaint processing and dispute resolution policy that details how the complaints that it receives are processed, including how they are received, assigned, and analyzed and how final responses and offers to resolve them are provided to complainants.
In addition, it must require that the processing of complaints:
1° be conducted in an objective manner and take into account the interests of the complainant; and
2° be kept simple and free of charge for the complainant.
