Lois et règlements codifiés
Lois codifiées
Règlements codifiés
Lois et règlements annuels
Lois annuelles
Règlements annuels
Information complémentaire
L’Éditeur officiel du Québec
Quoi de neuf?
Note d’information
Politique du ministre de la Justice
Lois : Modifications
Lois : Dispositions non en vigueur
Lois : Entrées en vigueur
Lois annuelles : Versions PDF depuis 1996
Règlements : Modifications
Règlements annuels : Versions PDF depuis 1996
Décisions des tribunaux
A-8.2, r. 2 - Regulation respecting complaint processing and dispute resolution in the financial sector
FrançaisArticle 32
Versions de la disposition
32. A financial institution, a financial intermediary or a credit assessment agent must, within 15 days following receipt of a request from a complainant to have the complaint record examined by the Authority, send the complaint record, as established under section 16, to the Authority, in accordance with the terms and conditions specified on the Authority’s website.
In addition, the financial institution, the financial intermediary or the credit assessment agent must provide, not later than on the 10th day after the Authority requests it, the name and business contact information of the person officially designated to respond to the Authority.
In force: 2025-07-01
32. A financial institution, a financial intermediary or a credit assessment agent must, within 15 days following receipt of a request from a complainant to have the complaint record examined by the Authority, send the complaint record, as established under section 16, to the Authority, in accordance with the terms and conditions specified on the Authority’s website.
In addition, the financial institution, the financial intermediary or the credit assessment agent must provide, not later than on the 10th day after the Authority requests it, the name and business contact information of the person officially designated to respond to the Authority.
