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A-8.2, r. 2 - Regulation respecting complaint processing and dispute resolution in the financial sector
FrançaisArticle 27
Versions de la disposition
27. Despite subparagraph 4 of the second paragraph of section 14 and section 24, a financial institution, a financial intermediary or a credit assessment agent may, upon completing its analysis of a complaint, provide to the complainant, verbally or in writing:
1° the conclusion of the analysis, with the reasons for the conclusion, and the outcome of the complaint process; and
2° if an offer to resolve the complaint is presented to the complainant, the timeframe within which the complainant may accept the offer.
In force: 2025-07-01
27. Despite subparagraph 4 of the second paragraph of section 14 and section 24, a financial institution, a financial intermediary or a credit assessment agent may, upon completing its analysis of a complaint, provide to the complainant, verbally or in writing:
1° the conclusion of the analysis, with the reasons for the conclusion, and the outcome of the complaint process; and
2° if an offer to resolve the complaint is presented to the complainant, the timeframe within which the complainant may accept the offer.
