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E-17.1 - Act respecting the examination of complaints from customers of electricity distributors
FrançaisArticle 27
Versions de la disposition
27. Each distributor shall transmit to the commissioner, once a year and whenever required by the commissioner, a report on the application of the complaint examination procedure.
This report shall describe the types of complaints received and indicate for each type of complaint
1° the number of complaints received, dismissed on summary examination, examined or abandoned since the last report;
2° the time taken to examine the complaints.
In addition, the report shall reproduce the complaint examination procedure of the distributor together with the standards and policies he applies on making a service contract; it shall indicate, where that is the case, any change made in the procedure, standards or policies since the last report.
