A-8.2 - Credit Assessment Agents Act

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35. A credit assessment agent must adhere to sound commercial practices.
Such practices include providing fair treatment to the persons concerned whose record the agent holds, in particular by
1°  providing appropriate information, in particular as regards the exercise of the rights conferred on them by this Act;
2°  making available to them appropriate means of communication to facilitate the timely exercise of those rights;
3°  adopting a policy for processing complaints filed by the persons concerned and resolving disputes with them; and
4°  keeping a complaints register.
2020, c. 21, s. 35.
In force: 2021-02-01
35. A credit assessment agent must adhere to sound commercial practices.
Such practices include providing fair treatment to the persons concerned whose record the agent holds, in particular by
1°  providing appropriate information, in particular as regards the exercise of the rights conferred on them by this Act;
2°  making available to them appropriate means of communication to facilitate the timely exercise of those rights;
3°  adopting a policy for processing complaints filed by the persons concerned and resolving disputes with them; and
4°  keeping a complaints register.
2020, c. 21, s. 35.