35. A credit assessment agent must adhere to sound commercial practices.
Such practices include providing fair treatment to the persons concerned whose record the agent holds, in particular by1° providing appropriate information, in particular as regards the exercise of the rights conferred on them by this Act;
2° making available to them appropriate means of communication to facilitate the timely exercise of those rights;
3° adopting a policy for processing complaints filed by the persons concerned and resolving disputes with them; and
4° keeping a complaints register.
2020, c. 212020, c. 21, s. 35.