S-4.2 - Act respecting health services and social services

Full text
53. A user who disagrees with the conclusions transmitted by the medical examiner of an institution in the territory of the local health and social services network, or deemed to have been transmitted by that medical examiner under section 49, may apply verbally or in writing for a review of the complaint by the review committee of the local authority.
The review application must be filed within 60 days after receipt of the medical examiner’s conclusions or after the date on which the conclusions are deemed to have been transmitted to the user under section 49. The time limit is definitive, unless the user proves to the review committee that it was impossible for him or her to act sooner.
The local service quality and complaints commissioner of the institution concerned must give assistance or see to it that assistance is given to users who require assistance for the formulation of their application for review or for any further step related thereto, in particular by the community organization in the region to which a user assistance and support mandate has been given pursuant to section 76.6.
The user shall address the application to the chair of the review committee of the local authority and include the conclusions and reasons transmitted by the medical examiner of the institution concerned, if any.
The chair must give the user a written notice of the date of receipt of the application for review and send a copy to the professional concerned and to the medical examiner and the local commissioner of the institution concerned.
1991, c. 42, s. 53; 1998, c. 39, s. 16; 2001, c. 43, s. 41; 2005, c. 32, s. 18.
53. A user who disagrees with the conclusions transmitted by the medical examiner, or deemed to have been transmitted by the medical examiner under section 49, may apply in writing for a review of the complaint by the review committee.
The review application must be filed within 60 days after receipt of the medical examiner’s conclusions or after the date on which the conclusions are deemed to have been transmitted to the user under section 49. The time limit is definitive, unless the user proves to the review committee that it was impossible for him or her to act sooner.
The local service quality commissioner must give assistance or see to it that assistance is given to users who require assistance for the formulation of their application for review or for any further step related thereto, in particular by the community organization in the region to which a user assistance and support mandate has been given pursuant to section 76.6.
The user shall address the application to the chair of the review committee and include the conclusions and reasons transmitted by the medical examiner, if any.
The chair must give the user a written notice of the date of receipt of the application for review and send a copy to the medical examiner, the professional concerned and the local commissioner.
1991, c. 42, s. 53; 1998, c. 39, s. 16; 2001, c. 43, s. 41.
53. Any natural person may file a complaint with the regional board in connection with any function or activity of the regional board by which the person is affected as regards services that have or should have been provided by an institution, an intermediate resource, a family-type resource or a community organization.
Sections 43, 44 and 47 to 52, adapted as required, apply to such a complaint.
1991, c. 42, s. 53; 1998, c. 39, s. 16.
53. Any interested natural person may file a complaint with the regional board relating to the performance of any of its duties or the carrying on of any of its activities.
Sections 43, 44, 45 and 47 to 52, adapted as required, apply to such a complaint.
1991, c. 42, s. 53.