E-17.1 - Act respecting the examination of complaints from customers of electricity distributors

Full text
27. Each distributor shall transmit to the commissioner, once a year and whenever required by the commissioner, a report on the application of the complaint examination procedure.
This report shall describe the types of complaints received and indicate for each type of complaint
(1)  the number of complaints received, dismissed on summary examination, examined or abandoned since the last report;
(2)  the time taken to examine the complaints.
In addition, the report shall reproduce the complaint examination procedure of the distributor together with the standards and policies he applies on making a service contract; it shall indicate, where that is the case, any change made in the procedure, standards or policies since the last report.
1989, c. 13, s. 27.