20. An explanatory statement must be submitted with the request for the exercise of the right to have such a statement added to the record, unless the person concerned consents to the statement proposed by the credit assessment agent from whom that protection measure is requested.
Explanatory statements must
(1) contain a description of the disagreement referred to in section 11;
(2) present the point of view of the person concerned as regards the disagreement, without it being defamatory; and
(3) not exceed the number of words prescribed by government regulation and comply with any other conditions so prescribed.