15.19. In the event of the loss of a password accessing a certificate related to an encryption key pair, or in the event of a breakdown, dysfunction or loss of the medium storing the certificate, the holder may request the registrar to retrieve the encryption certificate and reactivate it.
A new signing key pair shall be generated from a new token sent to the holder. The new public key that is part of the signing key pair shall be automatically transmitted to the registrar who shall then issue a new signature verification certificate to the holder and send him the key pair and encryption certificate that were recovered.
Before transmitting documents electronically, the holder shall notify the registrar of the receipt of his key pairs and certificates in order that the registrar may activate them. The registrar shall then revoke the former signature verification certificate.
O.C. 755-99, s. 2; 752-2019O.C. 752-2019, s. 61.