37. The operator of a private seniors’ residence must, before signing a lease, give a prospective resident, or the prospective resident’s representative, if applicable, a document drafted in simple and clear terms specifying
(1) all the services provided in the residence, with their respective cost;
(2) the conditions on which persons with a disability may be admitted and the accommodation capacity for such persons;
(3) the operating rules for the residence;
(4) the fact that any resident may file a complaint with the integrated health and social services centre concerned regarding the services that the resident received or ought to have received from the residence; and
(5) the fact that every resident must insure his or her personal property;
(6) the fact that a resident may choose the pharmacist from whom the resident wishes to receive pharmaceutical services.
In the case of a category 1 or 2 residence, the document referred to in the first paragraph must also indicate the fact that the operator does not provide personal assistance services or nursing care.
The operator gives to the resident or, where applicable, his or her representative the code of ethics adopted under the first paragraph of section 36.