31. Unless they have sound and reasonable grounds for doing so, pharmacists may not terminate the pharmaceutical services they provide to a patient.
The following in particular constitute sound and reasonable grounds:
(1) loss of the patient’s confidence;
(2) lack of cooperation on the part of the patient in participating in his or her treatment;
(3) being in conflict of interest or in any situation in which the pharmacist’s professional independence might be called into question;
(4) inducement by the patient to perform acts that the pharmacist knows to be illegal, unfair or fraudulent; and
(5) abusive behaviour on the part of the patient, expressed by threats or aggressive acts.