23. Where the means of communication used to offer the product does not enable the distributor to deliver the summary and the fact sheet at the time the product is offered, the insurer must include in the mandate it entrusts to the distributor the obligation to inform the client of such inability. The insurer must also ensure that the distributor is required to obtain at that time the client’s consent to receive those documents no later than when the policy or insurance certificate is delivered and to mention the information contained in those documents to the client.
2019-05M.O. 2019-05, s. 23.