C-26, r. 14.1 - Code of ethics of chartered administrators

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42. Chartered administrators must respond promptly and at the latest within 30 days to any written request made by a client, whose purpose is to take back a document entrusted to them by the client, even if their fees have not been paid.
Chartered administrators may, with respect to the request, charge the client reasonable fees not exceeding the cost of transmitting the document requested.
O.C. 45-2014, s. 42.