13. A mediator helps the parties to engage in dialogue, clarify their views, define the issues in dispute, identify their needs and interests, explore solutions and reach, if possible, a mutually satisfactory agreement.
The mediator must be capable of acting impartially and diligently and in accordance with the requirements of good faith. He or she is required to draw the parties’ attention to any conflict of interest or any situation that may be seen to create a conflict of interest or that may cast doubt on the mediator’s impartiality. He or she must inform the clerk in writing of any such conflict or situation as soon as possible.