A-25, r. 16 - Regulation respecting the processing of a claim for compensation or application for review and recovery of sums owed to the Société de l’assurance automobile du Québec

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13. Upon receipt of an application for review, the Société shall communicate with the claimant:
(1)  to provide necessary information on the Automobile Insurance Act (chapter A-25) as well as the review process and its role;
(2)  to provide assistance in completing the review file;
(3)  to clarify, where necessary, the decision challenged, reasons for the challenge and the end sought.
O.C. 662-98, s. 13.