A-10, r. 1 - Regulation respecting travel agents

Full text
43.9. Cases in which a customer may not prevail himself of tourist services the customer has paid due to the following reasons constitute a reason outside the customer’s control for the purposes of section 30.5 of the Act:
(a)  a non-compliant performance of a tourist service that deprives the customer from benefiting from the performance of another tourist service paid to the travel agent;
(b)  the dissemination, after the purchase of a tourist service, of an official warning from a Canadian public authority to avoid all travel or avoid non-essential travel to the destination;
(c)  the occurrence of an event for which a default of the supplier is foreseeable.
O.C. 986-2018, s. 42.