16. A travel agent must inform customers in writing of the conditions for reimbursement or non-reimbursement of the sums required before accepting a deposit, unless those conditions are stated in a brochure given to the customer.
Despite the foregoing, the conditions may be communicated orally if the services are requested less than 7 days before they are provided and otherwise than in the presence of a travel agent or a representative of the travel agent.
R.R.Q., 1981, c. A-10, r. 1, s. 16; O.C. 962-2004, s. 13.