28.16. The Authority shall examine the complaint records that are sent to it.
It may, with the parties’ consent, act as conciliator or mediator or designate a person to act as such.
Conciliation or mediation may not, alone or in combination, continue for more than 60 days after the date of the first conciliation or mediation session, as the case may be, unless the parties consent to it.
Conciliation and mediation are free of charge.