A-8.2 - Credit Assessment Agents Act

Full text
37. The complaint processing and dispute resolution policy adopted under subparagraph 3 of the second paragraph of section 35 must, in particular,
(1)  set out the characteristics that make a communication to the credit assessment agent a complaint that must be entered in the complaints register kept under subparagraph 4 of the second paragraph of section 35; and
(2)  provide for a record to be opened for each complaint and prescribe rules for keeping such records.
The agent must make a summary of the policy, including the elements specified in subparagraphs 1 and 2 of the first paragraph, publicly available on its website and disseminate it by any appropriate means to reach the persons concerned.
2020, c. 212020, c. 21, s. 37.
In force: 2021-02-01
37. The complaint processing and dispute resolution policy adopted under subparagraph 3 of the second paragraph of section 35 must, in particular,
(1)  set out the characteristics that make a communication to the credit assessment agent a complaint that must be entered in the complaints register kept under subparagraph 4 of the second paragraph of section 35; and
(2)  provide for a record to be opened for each complaint and prescribe rules for keeping such records.
The agent must make a summary of the policy, including the elements specified in subparagraphs 1 and 2 of the first paragraph, publicly available on its website and disseminate it by any appropriate means to reach the persons concerned.
2020, c. 212020, c. 21, s. 37.