C-48.1, r. 27 - Regulation respecting the conciliation and arbitration procedure for the accounts of members of the Ordre des comptables professionnels agréés du Québec

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8. Where conciliation does not lead to an agreement within 60 days from the date of receipt of the application for conciliation, the syndic shall send a report on the dispute to the client and to the member by registered mail.
The report shall contain the following information, where applicable:
(1)  the amount of the account in dispute;
(2)  the amount that the client acknowledges owing;
(3)  the amount that the member acknowledges having to reimburse or is willing to accept as a settlement of the dispute; and
(4)  the amount suggested by the syndic as a payment to the member or as a reimbursement to the client.
The syndic shall send the client the forms in Schedule I and shall indicate to him the procedure and deadline for submitting the dispute to arbitration.
O.C. 1356-93, s. 8.