S-4.2 - Act respecting health services and social services

Full text
29. The board of directors of every institution must make a by-law establishing a complaint examination procedure for the purposes of Division I and, after consulting with the council of physicians, dentists and pharmacists or the medical service concerned, for the purposes of Division II of this chapter.
The board of directors must send the procedure to the Minister, who shall ensure that it is established and applied in accordance with sections 29 to 59.
1991, c. 42, s. 29; 1998, c. 39, s. 1; 2001, c. 43, s. 41; 2005, c. 32, s. 8.
29. The board of directors of every institution must make a by-law establishing a complaint examination procedure for the purposes of Division I and, after consulting with the council of physicians, dentists and pharmacists or the medical service concerned, for the purposes of Division II of this chapter.
1991, c. 42, s. 29; 1998, c. 39, s. 1; 2001, c. 43, s. 41.
29. Every institution shall establish a procedure for the examination of the complaints filed by users. The executive director shall designate a member of the institution’s personnel as the complaints officer responsible for the application of the complaints examination procedure, and cause the designation to be confirmed by the board of directors.
1991, c. 42, s. 29; 1998, c. 39, s. 1.
29. Every institution shall establish a procedure for the examination of complaints filed by users and entrust the senior management officer designated by the executive director with the application of the procedure once the designation is approved by the board of directors.
1991, c. 42, s. 29.