16.13. The Commissioner may, upon summary examination, dismiss a complaint if, in the Commissioner’s opinion, it is excessive, frivolous or clearly unfounded.
The Commissioner may refuse or cease to examine a complaint
(1) if the Commissioner has reasonable grounds to believe the Commissioner’s intervention would serve no purpose;
(2) if the plaintiff refuses or neglects to provide information or documents requested;
(3) if the length of time having elapsed between the events that gave rise to the dissatisfaction of the plaintiff and the filing of the complaint makes it impossible to examine the complaint; or
(4) if the Commissioner is of the opinion, given the nature of the complaint, that the plaintiff may be referred to another authority.
In such cases, the Commissioner must so inform the plaintiff and include the reasons for the decision, within a maximum of 30 days.
2009, c. 50, s. 5; 2017, c. 11, s. 141.