A-32.1 - Insurers Act

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52. The complaint processing and dispute resolution policy adopted under subparagraph 2 of the second paragraph of section 50 must, in particular,
(1)  set out the characteristics that make a communication to the insurer a complaint that must be registered in the complaints register kept under subparagraph 3 of the second paragraph of section 50; and
(2)  provide for a record to be opened for each complaint and prescribe rules for keeping such records.
The insurer must make a summary of the policy, including the elements specified in subparagraphs 1 and 2 of the first paragraph, publicly available on its website and disseminate it by any appropriate means to reach the clientele concerned.
2018, c. 23, s. 32018, c. 23, s. 3.
In force: 2019-06-13
52. The complaint processing and dispute resolution policy adopted under subparagraph 2 of the second paragraph of section 50 must, in particular,
(1)  set out the characteristics that make a communication to the insurer a complaint that must be registered in the complaints register kept under subparagraph 3 of the second paragraph of section 50; and
(2)  provide for a record to be opened for each complaint and prescribe rules for keeping such records.
The insurer must make a summary of the policy, including the elements specified in subparagraphs 1 and 2 of the first paragraph, publicly available on its website and disseminate it by any appropriate means to reach the clientele concerned.
2018, c. 23, s. 32018, c. 23, s. 3.